FAQ
1. WHAT DO I DO IF MY WHEEL IS NOT LISTED ON THE SITE?: IF YOU HAVE A SPECIFIC WHEEL THATS NOT LISTED HERE PLEASE FEEL FREE TO REACH OUT. LISTED ARE OUR MOST COMMON WHEELS HOWEVER WE CAN SOURCE MISC CORES IF NEEDED.
2. WHAT OPTIONS DO YOU HAVE?: FOR CARBON FIBER WE CARRY REGULAR AND FORGED CARBON, IF YOU DONT WANT CARBON WE ALSO CARRY A VARIETY OF WOOD GRAIN (WATER TRANSFER COVERED BY EPOXY FOR DURABILITY), LISTED ON THE SITE ARE THE MOST COMMON STITCHING COLORS, BUT WE DO HAVE A VERY LARGE SELECTION OF COLORS PLEASE NOTE; WE CANNOT MATCH STITCHING COLOR TO YOUR VEHICLE. ALL OF OUR COLORS ARE GENERIC TO ALL CARS, WE TRY TO MAKE EVERYTHING MATCH BUT IT WONT BE 100% SPOT ON.
3. AM I ABLE TO UPGRADE MY STEERING WHEEL TO A DIFFERENT STYLE?: FOR RETROFITS PLEASE REACH OUT DIRECTLY WITH YOUR MAKE, MODEL, YEAR AND WHICH WHEEL YOU ARE LOOKING TO CHANGE TO.
4. HOW DO I INSTALL THE WHEEL?: THE INSTALLATION OF THE WHEEL IS YOUR RESPONSIBILITY, THIS CAN BE DONE BY THE DEALERSHIP, PERFORMANCE SHOPS/INDY SHOPS OR YOURSELF AT HOME.
5. WHERE IS YOUR STORE LOCATED?: CURRENTLY WE DO NOT HAVE A STORE THAT CAN BE VISTED, WE PLAN TO HAVE A LOCATION SETUP FOR WALK-INS IN THE NEXT YEAR OR SO.
6. WHAT IS THE BEST WAY TO GET IN TOUCH?: EMAIL: RUCARBON@OUTLOOK.COM YOU WILL RECIEVE A RESPONSE SAME DAY.
7. INTERNATIONAL SHIPPING: CUSTOMER IS RESPONSIBLE FOR ANY AND ALL CUSTOMS FEES
Do you accept returns?
YES RETURNS ARE ACCEPTED IF THE PRODUCT DOES NOT MEET THE BUILD SPEC YOU REQUESTED, PRODUCTS MUST BE RETURNED WITHIN 10 DAYS OF RECIEVING IN THE ORIGINAL PACKAGING UNUSED.
WE CANNOT ACCEPT RETURNS ON PRODUCTS WHICH WERE INSTALLED AND USED UNLESS THERE WAS AN ISSUE WITH THE HARDWARE.
WE ASK YOU TO MESSAGE US BEFORE FILING A RETURN IN HOPES THAT WE CAN RECTIFY THE PROBLEM YOU ARE HAVING.
THANK YOU
Which countries do you ship to?
WE SHIP OUR PRODUCTS WORLD WIDE
NO DESTINATION IS TOO FAR
SHIPPING TIME RANGES 5-7 BUSINESS DAYS INTERNATIONAL DEPENDING ON THE LOCATION
3-4 DAYS DOMESTIC, UNLESS YOU SELECT THE EXPEDITED SHIPPING OPTION
NOTE: RUCARBON IS NOT REPONSIBLE FOR ANY CUSTOMS FEES WHEN SHIPPING